Questions, answered straight.
Do I need a new phone number?
No. It works on the number you already give out. Nothing on your van, your website or your Google listing has to change.
What do my customers hear?
A friendly receptionist who knows your business, answers their questions, and books them in. Listen for yourself on the hear it page, then ring the demo line.
What happens if a call needs me personally?
We put the call through to you, or to whoever you choose. If you cannot take it, we take the full details and you get them immediately by text and email.
What about emergencies in the middle of the night?
We answer, we take the details, and we book it if you take night work. A real emergency is put straight through to you.
What does it cost?
£275 a month, everything included, no contract. Setup is £200 while we take on founding customers, normally £325. There is a 14 day trial, so you hear it working before the monthly fee starts.
Can I cancel whenever I want?
Yes. No contract and no exit fee. Cancel inside your first 14 days and any setup fee you paid is refunded in full. After that, your service simply runs to the end of the monthly billing cycle. Your number stays yours.
How long does setup take?
One proper conversation, then we do the work. We learn your services, your prices, your patch and how you like jobs booked, and we train your receptionist on all of it — so it answers like your best employee, not a script. You hear it on your own line during the trial before paying a monthly fee.
What happens to my calls if I cancel?
Your number was always yours. Calls simply ring where they rang before us.
Is my customers’ information safe?
Yes. Calls and details are handled under UK data protection law, stored securely, and never sold or shared.
Are calls answered 24 hours a day?
Yes. Day, night, weekends and bank holidays. The receptionist your customers hear at 2am is the same one they hear at 2pm.
Do you answer WhatsApp and text messages too?
Yes. Confirmations, reminders and follow-ups go by text or WhatsApp, and written enquiries are looked after the same way calls are.
How much does a telephone answering service cost in the UK?
Most UK answering services price per call or per minute, and many only quote on request. Ours is simple: £275 a month flat, everything included, no contract. Setup is £200 while we take on founding customers, normally £325.
Which businesses do you answer for?
UK small businesses that live and die by the phone — plumbers, electricians, dentists, clinics, salons and garages among them. If a missed call costs you a job, it fits.