You cannot answer the phone with your head under a sink. We Answer Every Call.
Every one of the plumbers we talk to knows the feeling. You are with your head under a sink, the phone goes, and by the time you ring back they have booked the next plumber on Google. We pick up in your name, day or night, book the job and do the admin that comes with it.
Plumbing answering service for UK plumbers, from £175 a month.
Who it is for: Plumbers that lose work when the phone rings out. What you get: every call answered in your name, day and night, the job booked into your diary and a confirmation sent to your customer. Why us: one flat price, a receptionist trained on your business, no contract. Some call it a plumber answering service or an answering service for plumbing companies. It is the same thing.
Every call comes with a to-do list.
Book it. Confirm it. Remind them. Write it down. Ring back the one who hung up. We answer the call and do all of it.
Here is how it plays out.
A burst pipe at 11 at night. You are asleep, and most trades lose this one to voicemail. We answer, calm the caller down, take the address, and book the first slot of your morning. You wake up to a £450 job instead of a missed call.
Everything after hello.
We answer every call
Daytime, evenings, weekends and the middle of the night.
We book the appointment
Straight into your diary, around the jobs you already have.
Every call written up and sent to you
Who rang, what they need, what was agreed.
Emergency calls flagged and sent to you instantly
A burst pipe at midnight is a job, not a voicemail.
We follow up by text or WhatsApp
Half your enquiries come by WhatsApp now. We answer those too.
Hung up early? We text them back
And every caller lands in your contacts with notes.
Reviews asked for
Job done, review requested. You never have to remember.
You need nothing
No app, no login, no training. It works on the number you already give out.
What plumbing callers actually ask.
Plumbing calls are rarely calm. Someone is standing in water, or the boiler has gone out with a baby in the house. Here is what your callers ask us, and what we say back.
Will they know the difference between a leak and an emergency?
Yes. We ask where the water is coming from, whether the stopcock has been turned off, and whether anyone is without heating or hot water. A burst pipe or a flood goes straight through to you. A dripping tap gets booked in for the morning.
Can you take the make and model of a boiler over the phone?
We ask for it every time, along with the age, whether it is combi or system, and the fault code on the display. It reaches you before you get in the van, so you know what you are carrying.
Do you handle landlords and letting agents differently?
We do. Agents want a reference, an access arrangement and a written confirmation. We take all three and send them the confirmation in your name, so you are not chasing paperwork at nine at night.
What about people ringing round for the cheapest price?
We give your call-out rate and your hourly rate exactly as you set them, and we book the ones who accept. You stop losing an evening to quotes that were never going anywhere.
I do gas work. Can you say I am Gas Safe registered?
Yes, with your registration number if you want it read out. We only say what you tell us to say, and we never quote on a gas job beyond the rates you have given us.
You do the plumbing.
We Answer Every Call.
£175 a month. The calls and all the admin. No contract.
Includes 1,200 answered minutes a month (about 600 two-minute calls). Almost nobody gets near it. If you regularly go over, we’ll talk to you before anything changes. No surprise bills.