You cannot answer the phone mid boiler service. We Answer Every Call.
Every one of the heating engineers we talk to knows the feeling. You are mid boiler service, the phone goes, and by the time you ring back they have booked the next engineer on Google. We pick up in your name, day or night, and the job lands in your diary instead.
A missed call is not a missed call. It is a job that went to someone else.
Most people will not leave a voicemail. They ring the next name on the list.
Here is how it plays out.
A boiler dies on the coldest morning of the year and the phone starts ringing while you are mid-service. We answer, take the model and symptoms, and book the call-out. A £320 job is in your diary before you have wiped your hands.
Everything after the phone rings.
We answer every call
Daytime, evenings, weekends and the middle of the night.
You need nothing
No app, no login, no training. It works on the number you already give out.
The details land in your inbox
Who called, what they need, when they need it.
We book the appointment
Straight into your diary, around the jobs you already have.
No-heat emergencies flagged and sent to you instantly
A family with no hot water is a job, not a voicemail.
We follow up by text or WhatsApp
Half your enquiries come by WhatsApp now. We answer those too.
What heating callers actually ask.
The first cold week of the year is a fortnight's work arriving in three days, all by phone, all at once. Whoever answers gets the winter.
Can you take boiler details over the phone?
Every time. Make, model, age, combi or system, the fault code on the display and whether there is pressure in the system. You arrive knowing what you are dealing with.
Do you know the difference between no heating and no hot water?
We ask, because it changes the job. We also ask whether there is anyone elderly, unwell or very young in the house — that moves a call up your list.
What about boiler replacement quotes?
We take the property type, the number of bedrooms and bathrooms, the current boiler and where it sits, then book the survey. Enough for you to walk in prepared.
Can you handle service plan customers differently?
Yes. We check whether they are on your plan, and route them to the response you have promised rather than the general queue.
Can you say I am Gas Safe registered?
Yes, with your registration number read out if you want it. We say what you tell us to say, nothing else.
You do the job.
We Answer Every Call.
£275 a month, everything included, no contract.