You cannot answer the phone mid consultation. We Answer Every Call.
Every one of the vets we talk to knows the feeling. You are mid consultation, the phone goes, and by the time you ring back they have booked the emergency practice down the road. We pick up in your name, day or night, and the job lands in your diary instead.
A missed call is not a missed call. It is a job that went to someone else.
Most people will not leave a voicemail. They ring the next name on the list.
Here is how it plays out.
A dog off its feet at eleven at night, and an owner already dialling down the list. We answer in your practice name, take the history and the symptoms, and either book the first morning slot or flag it to you as urgent. The client stays yours instead of registering somewhere else.
Everything after the phone rings.
We answer every call
Daytime, evenings, weekends and the middle of the night.
You need nothing
No app, no login, no training. It works on the number you already give out.
The details land in your inbox
Who called, what they need, when they need it.
We book the appointment
Straight into your diary, around the jobs you already have.
Genuine emergencies flagged and sent to you instantly
A frightened owner at midnight needs a person, not a beep.
We follow up by text or WhatsApp
Half your enquiries come by WhatsApp now. We answer those too.
What pet owners actually ask.
A worried owner will not leave a voicemail. They ring the next practice, and they stay with whoever picked up. Out of hours is where the registrations are won.
Can you tell an emergency from a worried owner?
We use the questions you give us — what has been eaten, how long, whether the animal is breathing normally, whether there is blood. Anything on your emergency list goes straight through to you or your out-of-hours provider, with the details already taken.
Do you take new registrations?
Yes. Species, breed, age, previous practice, vaccination history and the owner's details. It reaches your inbox ready to put on the system.
What about vaccination and booster reminders?
When an owner rings back on a reminder, we book it into the right slot with the right clinician. No queueing behind the waiting room.
Can you quote for a neutering or a dental?
We give the prices you set, by species and weight band where you have given us bands. Anything outside that, we take the details and you come back with a figure.
What happens at three in the morning?
We answer. We take the details, we give your out-of-hours instructions exactly as you have written them, and we send you the call the moment it ends.
You do the consultation.
We Answer Every Call.
£275 a month, everything included, no contract.