You cannot answer the phone mid consultation. We Answer Every Call.
Every one of the clinics we talk to knows the feeling. You are mid consultation, the phone goes, and by the time you ring back they have booked another clinic. We pick up in your name, day or night, book the job and do the admin that comes with it.
Clinic answering service for UK clinics, from £175 a month.
Who it is for: Clinics that lose work when the phone rings out. What you get: every call answered in your name, day and night, the job booked into your diary and a confirmation sent to your customer. Why us: one flat price, a receptionist trained on your business, no contract. Some call it a medical after-hours answering service or a clinic call answering. It is the same thing.
Every call comes with a to-do list.
Book it. Confirm it. Remind them. Write it down. Ring back the one who hung up. We answer the call and do all of it.
Here is how it plays out.
A new client rings during your busiest hour, when the phone always loses. We answer, explain your treatments, and book the consultation. A £350 booking arrives without anyone leaving the room.
Everything after hello.
We answer every call
Daytime, evenings, weekends and the middle of the night.
We book the appointment
Straight into your diary, around the jobs you already have.
Every call written up and sent to you
Who rang, what they need, what was agreed.
Cancellations refilled from your waiting list
Late cancellations become filled slots, not lost hours.
We follow up by text or WhatsApp
Email and website enquiries are answered too, not just the phone.
Hung up early? We text them back
And every caller lands in your contacts with notes.
Reviews asked for
Job done, review requested. You never have to remember.
You need nothing
No app, no login, no training. It works on the number you already give out.
What clinic callers actually ask.
Clinic reception is a queue with a phone ringing behind it. The person in front of you wins, and the caller goes elsewhere. That is the call we pick up.
Can you book directly into our clinic diary?
Yes, into the appointment types and the slots you make available. If a booking needs a clinician's eyes first, we take the details and pass it straight to you instead.
Do you know which treatments we offer?
We are trained on your list, your prices and your practitioners before we answer a single call. If a caller asks for something you do not do, we say so plainly rather than guessing.
What about consultations that need a deposit?
We explain the deposit exactly as you have set it and take the booking. Payment links go out by text with the confirmation, so the slot is held properly.
Can you handle repeat patients rescheduling?
Yes. We take the change, confirm the new time, release the old slot and send the reminder. It is the admin that eats your reception hour.
What happens to information given on a call?
It is handled under UK data protection law, stored securely and never sold or shared. We take only what you have told us to take, and clinical questions go to you.
You do the work.
We Answer Every Call.
£175 a month. The calls and all the admin. No contract.
Includes 1,200 answered minutes a month (about 600 two-minute calls). Almost nobody gets near it. If you regularly go over, we’ll talk to you before anything changes. No surprise bills.