You cannot answer the phone elbow deep in dough. We Answer Every Call.
Every one of the bakeries we talk to knows the feeling. You are elbow deep in dough, the phone goes, and by the time you ring back they have booked the next bakery on the parade. We pick up in your name, day or night, and the job lands in your diary instead.
A missed call is not a missed call. It is a job that went to someone else.
Most people will not leave a voicemail. They ring the next name on the list.
Here is how it plays out.
A mum rings at half nine at night about a cake for Saturday. The shop is dark and the oven is off. We answer, take the date, the size, the flavour and the wording for the top, and it is written up before you are back in at four. A £140 order you would have slept straight through.
Everything after the phone rings.
We answer every call
Daytime, evenings, weekends and the middle of the night.
You need nothing
No app, no login, no training. It works on the number you already give out.
The details land in your inbox
Who called, what they need, when they need it.
We book the appointment
Straight into your diary, around the jobs you already have.
Celebration cake orders taken in full — date, size and wording
A birthday cake ordered at nine at night is still a birthday cake.
We follow up by text or WhatsApp
Half your orders come by WhatsApp now. We answer those too.
What bakery customers actually ask.
The oven does not wait, and neither does the queue. Celebration cake enquiries are the highest value calls a bakery gets, and they arrive at the worst possible moment.
Can you take a celebration cake order over the phone?
We take the date, the servings, the flavour, the wording, the colours and the allergies, and we quote from the price list you have given us. It lands in your inbox as a complete brief.
What about allergen questions?
We answer only from what you have written down. If a caller asks about something not on your allergen sheet, we take their number and you ring them back rather than us guessing.
Do you handle wholesale and café orders?
Yes. Standing orders, changes to a standing order, and one-off increases for an event. We confirm in writing so nothing is lost between a phone call and a delivery van.
Can you tell people what you have left today?
Only if you tell us. Most bakeries give us opening hours, collection times and the ordering deadline, which answers nine out of ten calls on its own.
What about wedding cake enquiries?
We take the date, the venue, the guest count and the budget, explain your tasting and deposit terms, and book the consultation straight into your diary.
You do the order.
We Answer Every Call.
£275 a month, everything included, no contract.