Each one answered first, then explained. Our own prices and terms are on the pricing page.
Some do, often for 12 months, and some charge a fee to leave early. Others run month to month. We have no contract and no exit fee, and if you cancel inside the first 14 days your setup fee is refunded in full.
Most UK answering services charge per call or per minute, usually inside a monthly bundle, so the bill rises with every busy week and every extra. Ours is £175 a month, flat, with the calls, the booking and the admin included and no contract.
Every plan includes 1,200 answered minutes a month, about 600 calls. If you go over, we ring you first. If it happens again the next month, we give you 30 days' notice and extra minutes are 30p each. If you're regularly above 1,500 minutes, you can move to our £275 a month plan, which includes up to 2,000 minutes.
Most UK answering services charge per call or per minute, usually inside a monthly bundle with extra charges once you go over it. We charge neither. It is £175 a month, whatever your phone does.
More than the one job. A missed call is that job, the repeat work that customer would have brought, and the people they would have told about you. Count your missed calls, multiply by your average job, and you have the starting figure.
It is worth it if missed calls are costing you work. Most callers who reach voicemail do not leave a message, they ring the next business on the list. If one saved job a month is worth more than the monthly fee, the service pays for itself.
Some only take messages. We book the job straight into your diary, at times that work around the jobs you already have, then send your customer a confirmation and a reminder.
We can have it up and running in 2 to 3 days once we have everything we need from you, including the information we train it on: your services, prices, areas and FAQs.
Yes. With us you keep the number you already give out. Nothing on your van, your website or your Google listing has to change.
Yes. A call that needs you personally is put through to you, or to whoever you choose. If you cannot take it, we take the full details and send them to you straight away by text and email.
Each does a different job well. A human service is good for long, unusual conversations. An AI receptionist answers straight away, day or night, and can book the job and send the follow-ups on the spot. Ours is an AI receptionist trained on your business.
For new work, yes. Most callers will not leave a voicemail, they ring someone else. An answering service talks to the caller, answers their question and books the job while they are still on the phone.
A good one can, if it is set up for your trade. We agree with you what counts as an emergency, such as a burst pipe, a lockout or a roof leak. Those are flagged and sent to you at once. Routine work is booked into your diary.
Many services sell out-of-hours cover as a separate plan. Ours answers day and night at one price, and you decide when calls reach us. If you want to answer your own phone during the day, you can.