How most services price it
There are three common models in the UK.
- Per call. You pay for each call answered. Cheap in a quiet month, expensive in a busy one.
- Per minute. You pay for the time on the phone. A chatty caller costs more than a quick one.
- Bundles. A monthly fee covers a set number of calls or minutes. Go over and you pay extra for each one.
Many services also charge for setup, for out-of-hours calls, for text messages and for putting calls through to you. Read the small print for those four things before you compare prices.
What a flat price changes
With a flat monthly price, a busy month does not cost you more. You never decide whether a call is worth paying for, because every call is already paid for.
Ours is £175 a month. That covers every call answered, day and night, the job booked into your diary, a summary sent to you, confirmations and reminders to your customer, and a text back to anyone who hangs up early. Setup is £200, refunded in full if you cancel within the 14 day trial. Reputation and Reviews is included.
The number that matters
Compare the price with the jobs you lose now. If one missed call a month would have been a £300 job, the service has paid for itself before you count anything else.