Is a telephone answering service worth it for a small business?

It is worth it if missed calls are costing you work. Most callers who reach voicemail do not leave a message, they ring the next business on the list. If one saved job a month is worth more than the monthly fee, the service pays for itself.

Do the sum first

  1. Count the calls you missed last month. Your phone’s call log has them.
  2. Guess how many were new work. Be honest, and be conservative.
  3. Multiply by your average job.

That is what missed calls cost you now. Compare it with the monthly fee.

When it is worth it

  • You work with your hands, on site, on the road or with clients, and cannot pick up.
  • Your best jobs come in as urgent calls: leaks, lockouts, breakdowns.
  • You spend your evenings ringing people back, booking and confirming.

When it might not be

  • You already answer nearly every call yourself, quickly.
  • Most of your work comes by email or a booking site, not the phone.

What you get for the money

With us, the call is only the start. The job goes in your diary, you get a summary, your customer gets a confirmation and a reminder, and anyone who hangs up early gets a text back. That admin is the part most owners do late at night.

Answering for your trade:

Call +44 7414 142721