Is there a limit on how many calls you answer?

Every plan includes 1,200 answered minutes a month, about 600 calls. If you go over, we ring you first. If it happens again the next month, we give you 30 days' notice and extra minutes are 30p each. If you're regularly above 1,500 minutes, you can move to our £275 a month plan, which includes up to 2,000 minutes.

What 1,200 minutes means

It is about 600 calls if each one lasts two minutes. A typical small business with a busy phone uses a small fraction of that, and nights, weekends and bank holidays count the same as any other time.

If you go over

If you go over in a month, we ring you first. If it happens again the next month, we give you 30 days’ notice and extra minutes are 30p each. Nothing changes without a conversation, so there are no surprise bills.

If you are regularly busy

If you are regularly above 1,500 minutes a month, you can move to our £275 a month plan, which includes up to 2,000 minutes.

What it is for

The plan is built for one business answering its own inbound calls on one number. It is not for call centres, outbound campaigns or reselling.