What counts as a chargeable call
With per-call pricing, check what counts. Some services charge for wrong numbers, sales calls and callers who hang up before they say anything. Others do not. The difference can be a large part of your bill.
With per-minute pricing, the clock usually starts when the call is answered and stops when it ends. Calls put through to you can count twice: once for the answer and once for the transfer.
The extras to look for
- Calls outside office hours, at weekends or on bank holidays
- Text messages sent to you or your customer
- Putting a call through to your mobile
- Setup and changes to your call script
How we do it
One flat price. £175 a month covers every call, day and night, and the admin that comes with it: the booking, the summary, the confirmation and the reminder. A busy month costs the same as a quiet one.